Wasted my time for nothing

<p>I have been married for over a year. In December 2016 I went to Standard Bank Rustenburg Waterfall Mall branch to get all my details updated and apply for my new cards as my signature has changed and I was told that I need to get new cards because of this and because obviously my surname changed. I handed in ALL the documents, I requested all the changes to be made. It is now June 2017, and guess what?? None of my details were updated, I still have not received new cards. So I wasted my time going all the way to the bank and speaking to a consultant in person, to get all my details updated, for nothing. I am very very unhappy about this!! Because when I went to the bank last week the consultant simply told me sorry, you have to bring everything AGAIN. I work a full time day job, when am I suppose to get time to go and do it AGAIN? This is totallyunacceptable.</p>