Wasted my time

<p>On Sat 3/12/2016 I visited a branch in order to update my address. I was at the branch at 9 am. To my surprise Only 1 consultant available to assist the customers. Now how do you explain this it is the first week of a new month it's december Don't you guys think it will be a bit busier seeing it the festive season and most likely there will be a lot of people looking for loans? I was not served by 10 am so I walked out. I am working during the week and only have sat mornings to do this and I really don't want to spend all my time in a branch. I needed to update my details at another bank and guess what it took them 15 min then I was served! Another thing please review your systems because when you do get served the system in my experience is always slow or not responding on Saturdays</p>