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george D

1 reviews | Active since Jul 2011

06 Apr 2020, 15:40

Waste of time trying to deal with Standard Bank

Been trying for 3 weeks to get a statement . Spoken to 10 call centre personnel and spent 3 - 4 wasted hours on the phone . Just tried again with more promises of phoning me back and resolving the problem . Absolutely disgusted ,

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Replies (3)
Standard Bank
Standard Bank's reply06 Apr 2020, 16:20
Official
Hello George

Thank you posting your comments. 

We looking into your matter and feedback will be as soon as possible. 

Kind regards
Complaint Resolution Centre
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gD
george D's update08 Apr 2020, 19:22
Reviewer Update
Still no reply !! I thought that by going via the Hello Peter route , Standard Bank would give preference to my complaint which is now in its 3 rd week and still not resolved . It seems like a small issue in my eyes , but obviously they are incapable of even doing this . So many promises from one and all to contact me back , but to no avail . The list of promises from Queen , to Lizzie , to Zita , " Complaint Resolution Centre " and so so the list goes on .... disgusted !!
Standard Bank
Standard Bank's reply17 Apr 2020, 10:01
Official
Dear george

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.

Kind regards

Clint Petersen
Complaint Resolution Centre
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