waste of time and money

I tried calling their stupid number and wasted R15 airtime and got to speak to no one because of their stupid drawn out *** computerized woman that hogs up the God damn phone!!! I'm damn annoyed now because of all the airtime I have just now lost and my problem hasn't even been dealt with!!! It's damn pathetic!!! Why can't they like normal people just put a direct landline number for your God damn branch instead of wasting our money and time??? Now who refunds me that money I have wasted on a machine??? Money was supposedly paid into my daughter's acc on the 2nd of this month but nothing is reflecting!!! I had get a new card because the other one was ******. Did the acc number also change??? Tanya ***