Waste of time

<p>I took out of my luch break to head to a SB branch to get a Ucount card as I had lost mine. I was handed an envelope by a consultant and she confirmed that's all I needed. When I opened the envelope to activate the card, it turned out to be a UCount Business rewards card, which means that it won't work for me as an individual. Owing to the error of this SB staff member, I now need to head back into a branch to get the correct UCount card. Lesson learnt: SB makes life harder, not easier. </p>