Waste of time.

I app**** for an account online and was called by a consultant by the name of Nyameka. She told me my identity needed to be verified and I had to go into a branch and advise them just to do fingerprints to verify my details and she would then open the account. Today she calls me to tell me because my temp ID is expired this will not be possible I spent 2 hours standing in a queue waiting for 1 consultant at Promenade branch IN Mitchell's Plain. When I queried this I was told there are 4 consultants working not 1 but the other 3 were so delayed in the way they worked they assisted 1 person each in Hour. When I was finally helped I had to listen to staff members badmouth other staff right in front of customers which is so unprofessional. The fingerprints were finally done but although I had previously sent the same ID document to Nyameka she still sent me to a branch to waste my time only to tell me she can't open the account. Please listen to those calls and the expectation that was created by your staff. And for heavens sake please give Promenade staff a course in professionalism and customer service. If they don't want to work they should stay at home and not bring their bad attitudes to the customers. Overall this is a totally pathetic attempt at customer support. The worst have seen.

If that wasn't bad enough the consultant I spoke to had an attitude right until the point she noticed I was applying for a Prestige account. Which tells me if I had been opening an account more suited to a lower income customer I would be getting the worst possible service.

Your staff need a serious wake up call.