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Christo M

1 reviews | Active since Feb 2017

11 Oct 2022, 12:26

Waste of time

Useless. App**** for a savings account linked to my existing account. Had to come in and was told that I will be contacted when it was approved. Nothing happened. I came in again and wad told it was approved, but expired and we must start all over again. And that i will need to come in again once it is approved. Useless.

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Replies (3)
Standard Bank
Standard Bank's reply11 Oct 2022, 12:30
Official
Good day Christo

Thank you for bringing this matter to our attention. 

We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward. 

Our team will be in touch with an update.

Kind regards
Standard Bank Help Centre
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CM
Christo M's update11 Oct 2022, 13:31
Reviewer Update
Ok, since you are reaching out to your team, I also app**** for a second credit card for my existing account. It was for my wife so I was told that both of us have to come into the branch (which we did on 30 Sep). I was told to wait for the SMS before I come to collect the card. I did not hear anything, so went in today. After some time, I was told they cannot find the application and that we must start the application again. It was at that point that I just got up and left, as I was in the branch for 1 hour 20min already. If I come to the branch again it will be to close all my accounts.
Standard Bank
Standard Bank's reply11 Oct 2022, 15:14
Official
Good Day Christo

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 

Standard Bank Help Centre 
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