1 reviews | Active since Dec 2012
Waste of time !!!
Standard Bank staff don't seem to know what they are doing !!!!!!
I went to the branch at Festival Mall on Saturday. The queues was over an hour delay so the consultant said that I can go to another branch. I asked the closing time for the Greenstone branch on Monday & he did 16:30. I rushed from work to get to the bank. I reached the bank at 4pm. The bank was closed. I spoke to a consultant who refuse to assist me. I called to find out what time the Festival Mall branch closes. A consultant form East Gate Mall advised that they close at 16:30. If the consultant on Saturday didn't give me false information, I would have made it on time to the Festival Mall branch. Due to the fact that my husband & I have a joint account, we had to go into the branch which is a waste of time because the documents should be submitted via email.
I had to drive to get to the airport to go to the Standard Bank branch. I also need to pay for the parking.
Can the staff give true information instead of wasting client's time !!!!!..
The consultant works at the Standard Bank but doesn't know the closing time. I even asked if he was sure about the closing time & he said yes!!!!!!
***
***
***
***
On 9th January I was approved & yesterday declined. If I was allowed to email the documents like I advised the consultant Dineo, the application on 9th January would have been approved.
The person who told Dineo that I had to go into the branch to submit payslips needs to learnt he proper process & not waste client's time !! Dineo confirmed yesterday that this staff member provided the wrong information but at the end of it, I have been inconvenienced & the application is pending on motivation.
On 9th January I was approved & yesterday declined. If I was allowed to email the documents like I advised the consultant Dineo, the application on 9th January would have been approved.
The person who told Dineo that I had to go into the branch to submit payslips needs to learnt he proper process & not waste client's time !! Dineo confirmed yesterday that this staff member provided the wrong information but at the end of it, I have been inconvenienced & the application is pending on motivation.
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Carmen Mbangeni
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Carmen Mbangeni
Complaint Resolution Centre
***