Waste of Time

I drove from Parktown to Brixton to collect my card and reregister on internet banking yesterday. When I arrived Thulani took my i.d and went to check for my card after 5 minutes he came back and told me the supervisor is not there and not sure if she left the key. He then went looking for another 5 minutes and said they cant find it. He simply asked me if I can come back tomorrow. My response very irate was \seriously"is card collection not a normal process within the branch. How can a supervisor go out and not tell them where she left the keys. Thulani then said he will send the card to Killarney I asked him to first find out with Mounties how soon it will be cause if its going to take 5 days then it surely is not worth my time. He took my numbers and said he will phone me back to let me know. and I'm still waiting. This type of situation is definitely uncalled for and very unprofessional. Card Collection is a normal branch process and should therefore be followed throughout. To Thulani if you already angered me by making me wait for your supervisor don't further anger me by not honouring your word in calling me back<br> <br> DIFFICULT- WORSE- SLOWER <br> <br> """