Waste of time

I had a problem with my cheque account card it was not swiping cos the chip on the card was damaged so I went to Galleria Standard Bank to sort it out had to wait for more thant 1 hour 45 min in a queue and when I finally got to the consultant I was just given a number to call and after phoning numerous times still not sorted. Its so disgusting and terrible why can't they help their customers. Very annoyed