SC
Stefan C

1 reviews | Active since Oct 2012

02 Mar 2018, 10:50

Was good to the worse ever stay away (expensive)

Reason for leaving the stupid bank. Charge you R100pm for the account then pay service fees for every transaction.

So opened new account a with a new bank,. This is easy right? Haha I go to the branch to close my account with standard bank. So they tell me that I should go to the teller and withdraw the amount left in the account so that it can close.

All good and well.... Nope 4 days later they charge me R100 monthly fee and a R47 transaction fee, My account is now -R147 and still open. Guess they really want to make sure I don't want to ever return to them. O yes the Phone call to head office.... O sorry for you but go back to the branch, We can not offer you any services after a year long process of security questions.

For all Standard bank Customers please take your statements and calculate all the transaction fees. Go visit different banks, My monthly is now R150 I get up to R600pm back with tons of extras like coupons and rewards

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Replies (5)
Standard Bank
Standard Bank's reply02 Mar 2018, 12:46
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Standard Bank
Standard Bank's reply02 Mar 2018, 12:46
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Standard Bank
Standard Bank's reply02 Mar 2018, 12:46
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

SC
Stefan C's update02 Mar 2018, 13:13
Reviewer Update
Your robot replying is not working correctly, another bad service, Please fix this mess replying the same comments to everyone and multiple times .
Standard Bank
Standard Bank's reply06 Mar 2018, 10:15
Official

Dear Stefan

Thank you once again for your posting.

Emails were sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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