MH
Mark H

1 reviews | Active since Jul 2016

01 May 2020, 19:52

WARNING TO ANYONE USING STANDARD BANK!

This is a warning to anyone using Standard Bank. For the SECOND TIME THIS YEAR, I HAVE BEEN BLOCKED by Standard Bank from accessing MY OWN ACCOUNT because they suspect ***** on it. This evening I logged into my account to check pricing for prepaid data that I wanted to purchase. About 20 minutes later, I got a call from Standard Bank ***** wanting to confirm that it was me that had logged in. I confirmed everything to do with that and the person calling me was happy with that.

I wanted to log in about 30 minutes after that and the website told me that the account has been blocked because of suspected *****. THIS IS MY OWN ACCOUNT, MY OWN MACHINE, MY OWN MONEY and I am blocked by Standard Bank AFTER VERIFYING THAT IT WAS ME and this happens at a time when ALL MY PAYMENTS NEED TO BE MADE!

I called their ***** centre to get this sorted out. The guy asked me a number of questions. I gave him all the answers and through two rounds of questions he told me that my answers were incorrect and HE COULD NOT VERIFY ME! Clearly Standard Bank hasn't considered that I would know myself very well and the information about myself equally well and that their information in THEIR SYSTEM IS WRONG!

I am GATVOL of Standard Bank's BS service levels plummeting over the past 25 years. No more! Monday morning I will be closing my accounts permanently.

May this serve as a warning to any other clients.

STANDARD BANK, DON'T CONTACT ME! I'LL CONTACT YOU FOR THE CLOSURE!

IDIOTS!

0
Replies (2)
Standard Bank
Standard Bank's reply02 May 2020, 05:34
Official
 Hello 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 May 2020, 12:29
Official
Dear Mark

We refer to you review and would like to advise that this matter has been resolved.

Kind regards, Complaint Resolution Centre
 ********** ********** (fax)
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