EY
EDWARD Y

1 reviews | Active since Sept 2015

10 Sept 2015, 09:44

WARNING!! NEVER EVER USE INSTANT MONEY SERVICE

I URGENTLY RECIEVED MONEY VIA INSTANT MONEY(72HRS AGO), I TRIED WITHDRAWING BY THE ATM , ERROR CODE 0047, I GO INSIDE THE SHOP, CASHIER TELLS ME THE CASH HAS BEEN REDEEMED R0.00. I CALL THE CALL CENTER NUMEROUS TIMES, MADE TO HOLD FOR AGES, SENT EMAILS, NO RESPONSE, MADE A COMPLAINT, GOT AN AUTOMATED RESPONSE, THAT SOMEONE WILL CALL ME, 24HRS LATER STILL NO CALL. I TRY THE CALL CENTER AGAIN THIS MORNING & SPEAK TO TEBOGO , WHOM SAYS HE CANT LOG A COMPLAIN I SHOULD CALL AGAIN LATER. I HAVE SPENT MORE THAN R200 IN AIRTIME BEGGING FOR MY MONEY, WITH NO SUCCESS OR HELP. I NEEDED MONEY URGENT , I PAID FOR THEIR SERVICE, NO ONE BOTHERS TO HELP, STANDARD BANK IS A USELESS, HEARTLESS, INSTITUTION, WITH MINUS ZERO CUSTOMER SERVICE, AS FOR THIS INSTANT MONEY SERVICE, CANCEL IT YOU CANT RUN IT, I HAVE SEEN COMPLAINTS DATING MORE THAN A YEAR BACK, YET YOU STILL HAVEN'T COME UP WITH A SOLUTION TO THIS PROBLEM. DON'T BOTHER WITH THE MEANINGLESS, NAMELESS AUTOMATED RESPONSE, I NEED MY MONEY PERIOD. AND PLEASE SAVE THE PUBLIC FROM THIS MISERY AND CANCEL THIS SERVICE!! STANDARD BANK MOVING FORWARD MY ASS. MOVING FORWARD AT THE EXPENSE OF VICTIMIZED CLIENTS, HAVING ANOTHER BLUE DAY, THANKS TO U!

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Replies (1)
Standard Bank
Standard Bank's reply10 Sept 2015, 12:35
Official
Hello YIKA01,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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