1 reviews | Active since Aug 2011
Wanted more accounts!
Opening a business. Inquired online about merchant account services as well as different rates for savings accounts. I got a reply that i needed to go to bank itself to open an account. I was merely asking if someone could call me to explain the rates and benefits. The business partners were keen on going with FNB i have always been with STD guess that is the end of it, which i rep**** to the person over email which i am still awaiting a response to. I would just like to know what your managers would think if they knew that a hot lead inquired about rates and got told to go into store and then said they were going somewhere else and didn't even get a reply. Hope the right person views this complaint.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***