1 reviews | Active since Sept 2018
WANT MY MONEY BACK - ANGRY CUSTOMER
Yesterday I went to standard bank branch @ Davenport Durban to close my account as I have had enough with the bank. There was money in my pure save about R800 and I had put a notice to take it out and it was due yesterday. My account at the time was -R300 so from the R550 that I could only put a notice for that amount was going to be deducted. I then got left with R200 n something I then reversed some debit orders amounting to R329 before I could put my phone down that money was gone taken by standard bank funeral cover totaling R440. i tried to reverse on my phone with no luck. this morning I called the bank to reverse and consultant told me she cant only funeral plan people can and she put me through and the person on the other end told I would have to go to the branch to reverse they cant at that moment I cancelled my policy. I then went to branch and when I got there was told need to call funeral people because only they can reverse. I wasted my petrol took time off from work and on the phone at the branch I was then told I am not allowed to reverse debit order for funeral cover. Its my money and I want it back some of that money came from my savings which I had saved for something else and **** just like that its gone. I am so angry right now I want nothing to do with that bank except I want my money. I still have to go back to the branch next week to get my money left in the savings account and only then I can close my account.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
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One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
