Wakey, wakey Standard Bank vehicle finance department!

Standard Bank vehicle finance department is an absolute disaster. On 28/10/2021 my application as well as all supporting documents was sent from Standard Bank at The Glen. On that same afternoon there was a response from whoever received it saying that it had been misdirected and that it should be sent to someone else. On 29/10/2021 there was absolutely no feedback from anyone. On 2 /11/2021 I called the Standard Bank number only to hold the line for 22 minutes without speaking to a single soul. On the evening of 2/11/2021 I received an email from Tracey Moore apologising humbly for the delay and then trying to collect info from me that had already been submitted electronically. Her last email came through shortly before 20:30. On 3/11/2021 there has still been absolutely no feedback. I'm absolutely horrified at the lack of service and feedback. I've banked with Standard Bank for the last 20 years. This is extremely alarming to say the least. Do they only work at night?!