PG
Phillip G

1 reviews | Active since Aug 2011

25 Aug 2015, 08:28

Wakey wakey, early morning sms coming!!!

I would like to thank Standard Bank for the sms I received on Monday morning at 0:45! What a pleasant surprise to be woken up at that time of the morning with an sms requesting that I contact Standard Bank to check if my transaction of Saturday at about 16:00 was **********. I wonder if any Standard Bank staff would have been available at that time, perhaps management? I would have liked to phone them, just to let them know it was not a ********** transaction!! This is customer service at its best!!

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Replies (1)
Standard Bank
Standard Bank's reply26 Aug 2015, 08:44
Official
Hello Phillip Gons,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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