WAKE UP STANDARD BANK ESTATES DIVISION!!!

What is going on at the Standard Bank Deceased Estates Division ...?! As the appointed Executor of my father's estate, I have been trying since December to get them to simply close his bank account, which has less than R50 in it. Nothing happens form their side, and every time I follow up with them (after a very long wait on the phone for someone at their call centre to answer!) I am given the same loony run-around, the same hollow promises to "escalate the matter to the Team Leader to validate it", and the same total lack of action ... I am not taking this personally, either, as our family are having exactly the same problem with getting them, as the nominated Executors of my deceased aunt's estate, to do anything about wrapping up her really small and simple estate after more than two years of ducking and diving, too! WAKE UP STANDARD BANK DECEASED ESTATES DIVISION - Covid is not an excuse for your utter failure to be professional and diligent!!!