Waiting time unacceptable - even for the COVID lockdown period

I was told to apply for motor finance through my prestige banker, Although I have been a good customer for the last 40 years, she kept on asking for more and more information, The car dealer has lost patience with me as the payment is not forthcoming, I decided after waiting for 2 weeks to contact Standard Bank Finance myself, after waiting 1 hour on the line, and being cut off regularly, a consultant eventually answered the phone.

She said they contacted me but my telephone number was incorrect. The prestige banker told me they phoned an old telephone number of 8 years ago.

When I phoned Standard Bank Finance today, they told me that they still had the old telephone number. Again I had to stay on the line for 20 minutes and only then did SB send me the contract.

Without my intervention, I would still have waited. Please appoint more consultants!