Waiting time ridiculous

yesterday i called to get my home loan statement, firstly i have to wait 40 minutes to speak to a consultant, firstly i had requested for my statement to be emailed twice a year and that was not done as when i called they did not even have my email address, then i keep getting told the account is under debt review while it is not and everyone i talk to i have to explain, i have sent letters and still no joy, now fix your call center and start hiring enough staff then sort out your accounts system, who has 7 days to wait for a statement, why cant you just print and send, with all the technology it really doesn't look like you are MOVING FORWARD.