Waiting since 2 April for lightning damage claim.

I got lightning damaged on my building insurance.Now i am struggling for 6 weeks now to get any response from standard bank.They've needed some documents from proof of purchase ,which i sended the same day.Now every time i phone they are busy with the report from Waybridge.Today ive phoned again and now all of a sudden they are still waiting for my \proof of purchase"on replace parts......wich they already have for 6 weeks...i mean how did they set up report and are looking through report for 3 weeks now if they didnt had my \""proof\"".They never never phone me to say they need some documents...every time i must phone(ive been on the phone for loger as 2 hrs with them)..and still waiting for them to pay me out.Thanks STANDARD bank i appreciate it as my property is insured for abour R2.5 million..maybe i am too SMALL of a client!!!!.Ive already fixed my Security systems and now i must BEG you to do your job and pay out.The accessor was at my house and didnt had any issues at all with the claim:But why do Standard Bank take their time .Maybe i must move my insurance else where"