Waiting periods for consultants at Standard Bank are really pathetic!

In previous years we had a " enquiries que" at Standard Bank Meyerton where the consultants were fast and efficient. Nowadays we have to see a consultant even for simple matters like renewing a debit card. The problem is most of the time there are consultants in some of the cubicles but it takes ages to see them. Sone days, like today for instance, there are only 2 consultants in, while 5 of the cubicles are not occupied at all. And a lot of clients waiting... Does Standaard Bank realize that we have to take time of from the office to sit and wait hours for a consultant to help with simple matters like this. Why don't they appoint 1 consultant or 2 consultants for fast matters like this? Are there other clients at other branches that experience the same "waiting period" for matters that should only take a few minutes as well? This is really pathetic!