Waiting over a month for assistance

Item: Standard Bank
Rating: 1
Author: Charlaine L

On the 23rd of April I called in for financial assistance during this difficult time. I was given an email address which I used to state my case. No correspondence yet from the bank. It's payday again and these debit orders come off first. Don't promise feedback in 10 days if you aren't able to assist. I understand lots of people are asking for help but waiting a month is a bit much don't you think?

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

25 May 2020, 04:55

Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply25 May 2020, 04:55

Official

Standard Bank's replyOfficial

11 Jun 2020, 08:34

Dear Charlaine

This matter is resolved.

Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********

Standard Bank's reply11 Jun 2020, 08:34

Official

Dear Charlaine

This matter is resolved.

Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********