Waiting over a month for a response!

My husband and I app**** for a home loan in November and it was granted to us. However there were two amendments that had to be done which the bond attorneys submitted to the bank on 21 January 2016. This should have been completed within a few days but now it is the 26th of February and still there has been no confirmation letter sent by the bank! Both myself and the bond attorneys have done numerous follow ups and escalations and still nothing! I feel like Standard Bank couldn't care less and no one has been able to assist and we couldn't move yet which has totally inconvenienced us. So disappointing as a Standard Bank customer to be treated like this. How hard is it to send a letter?! Seriously Standard Bank your service is appalling!!!!!