Waiting ONE HOUR 15 MINUTES for service!!!!

Today I waited ONE HOUR 18 MINUTES to open a savings account at Standard Bank Fourways Crossing branch. Enraged, I asked to speak to the bank manager. But "Fabio" was away so the sales manager came out to attend to me. She said they had only one sales consultant to do opening of accounts - the other position was vacant - and she was busy, opening of accounts taking a long time. (I did see this sales consultant flitting to and from the customer service desk). No one was monitoring the waiting time of clients so no one came over to explain the long delay and apologise. I left the branch determined to open accounts at another bank and do the switchover of all my debit orders. The customer service desk noted that I arrived at 13.38pm on Monday, January 22, and by 14.56pm I still had not been attended to. The worst service imaginable!!! And I was not the only customer complaining about the long waits for service. I have been a customer of Standard Bank for over 30 years and this is how they treat me. Not acceptable!!!!!!!!!!!!