1 reviews | Active since Jul 2011
Waiting on the Que for 2 hours and no assistance
<p>I called Standard Bank Application ***** division because someone **********ly used my ID from 08:30 after holding for 45 minutes i got Cut. Call again hold for Over an hour and it put me to reception were the guy just says "Sorry let me put you through again" and put me to the answering machine. </p> <p> </p> <p>Can anyone from Application ***** Department call me urgently. Ive spent much money holding </p>
The never care attitude from this Bank is costing me. I called the Bank again now (2017/06/13 15:10) and spoke to Chamel and she told me it's better i take my account away. The Scenerio is someone is busy opening accounts in my name using Standard Bank. On April 13 they Sent me an SMS saying Home Choice requested my Bank statement and I called in since I didn't authorise that. The consultant told me it was a mistake and as the Ref No i have is wrong. Today I received a text saying i have an account with Home Choice. I then called Standard Bank to find out what happened and how can i be protected in an issue like this and the Response i got was "I should take my Account Away". Wow Standard Bank. If that's your business model your on the wrong sector
The never care attitude from this Bank is costing me. I called the Bank again now (2017/06/13 15:10) and spoke to Chamel and she told me it's better i take my account away. The Scenerio is someone is busy opening accounts in my name using Standard Bank. On April 13 they Sent me an SMS saying Home Choice requested my Bank statement and I called in since I didn't authorise that. The consultant told me it was a mistake and as the Ref No i have is wrong. Today I received a text saying i have an account with Home Choice. I then called Standard Bank to find out what happened and how can i be protected in an issue like this and the Response i got was "I should take my Account Away". Wow Standard Bank. If that's your business model your on the wrong sector
Dear Customer
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Thanks,
Complaint Resolution Centre
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Dear Customer
Thank you for posting the message and allowing us the opportunity to look into the matter.
We will be in contact with you shortly.
Thanks,
Complaint Resolution Centre
***