LM
Lerato M
1 reviews | Active since Jun 2010
01 Nov 2019, 10:47
Waiting on employment verification
I app**** for a loan online, everything was finalised and I was given the amount plus the instalment I need to pay. Was told by the consultant to go to the branch with proof of address and ID. I went to the branch and even opened a prestige but no one can tell me when the employment verification will be completed, even the call centre. I wouldn't have app**** for the loan if I didn't need the money urgently but now it seems I will have to wait forever.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
02 Nov 2019, 07:25 Hello Lerato
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
Standard Bank's reply02 Nov 2019, 07:25
Official
Hello Lerato
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
LM
Lerato M's updateReviewer Update
04 Nov 2019, 10:42Still waiting for someone to call me. Received only an automated response but clearly Standard bank does not see me as a valuable potential client.
LM
Lerato M's update04 Nov 2019, 10:42
Reviewer Update
Still waiting for someone to call me. Received only an automated response but clearly Standard bank does not see me as a valuable potential client.