Waiting long for reversal of funds

This review actually deserves a rating of -5 but im unable to do so gave it a 1 star

I did an instant money voucher on the 8th August and the voucher no. never went through to the person i sent it too. I then called Standard bank the next Thursday as i tried resending the voucher number and it failed and was told that they will reverse the transaction on the 15th and should reflect the latest in my account on the 17th of August. To date no funds has been reversed, the person is still waiting on their money and i don't know where or what to do as i called and asked if i can come into the branch and was advised that I need to speak to the call center which i have been doing. Yesterday the 19th August i was advised the funds will reflect today and still nothing. This is really embarrassing and i honestly don't know where to put my face when dealing with the person. Can someone please help me URGENTLY!!!