SR
SAMANTHA R

1 reviews | Active since Feb 2017

13 Feb 2017, 09:02

WAITING FOREVER

<p>I signed up for a Sum1 Account. Received all the info. Tried signing in, didnt work. Sent email no response. After a month of waiting i when into the bank only to be told that my account was closed. NO ONE BOTHERED TO SEND ANY COMMUNICATION TO INFORM ME. I then when to the branch, I was told to fill in a new application form which I did, WAITING NOW FOR ANOTHER MONTH still didnt hear anything.</p> <p>Can you deliver such terrible service?</p>

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Replies (3)
Standard Bank
Standard Bank's reply13 Feb 2017, 16:16
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Feb 2017, 16:16
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply16 Feb 2017, 07:10
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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