Waiting for my card delivery. Worst service ever.

It has been 18 work days and I still haven't received my card delivered to my home adress. I initially called them on 13/07/2020 and I've called several times and logged complaints and still no change. In the mean time i get charged rediculous bank fees because of using my credit card to do my daily purchases and transfers.

How much longer do I have to wait? Might as well switch to another bank? At this rate it will solve my issue quicker.