waiting for more than a week for feedback

I send vaf department an email on 28/07/2015. Received an too mated response. Saying they will contact in 24 hours. 2 days later I receive an email that the forward it to another person. Only on 3/08/2015. The other person send an email saying they forward the mater to another department I'm still waiting for feedback after sending 9 emails to vaf. This is in accepted.