Waiting for feedback regarding Term Loan for 4 days already
I app**** online for a term loan on Monday, I received the contract already but the funds are not reflecting in my account yet. I emailed all the documents as requested. I called every day and no one can even tell me what is happening with my application, all they say is that they will escalate my call and get someone to call me to finalise the application. I get smses from Standard Bank saying they can't get hold of me, but I don't even have missed calls. Can someone please call me back to finalise the application.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
13 Dec 2019, 06:18 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply13 Dec 2019, 06:18
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's replyOfficial
20 Dec 2019, 13:37Dear Madelein
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply20 Dec 2019, 13:37
Official
Dear Madelein
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***