WAITING FOR FEEDBACK !!!

I am very disappointed with the service I've received from Standard bank , I've logged a service query on 07/03/2016 promised feedback on 14/03/2016 nothing happened I have to call I was promise feedback on 22/03/2016 which I never received up until today, no one Is assisting me , every time I call Standard Bank I have to wait a beautiful 15min, can someone please attend my query with urgency as it is already long overdue . I feel like I'm being ignored <br> Or undermined by Standard Bank <br> The only thing now they will tell me they cant help me but MY MONEY R1900 WAS STUCK ON THEIR ATM AT SOUTHDALE ATM 2153 IF NOT MISTAKEN ON 07:50 06/03/2016 SUNDAY MORNING SURELY SOMEONE THERE MUST KNOW