Waiting for card collection

I received sms to collect my credit card. At no time was I asked from where I would like to collect the card. Standard bank decided which branch I should have to drive to. It is a 30km drive.First black mark for customer service. When I arrived at Eastgate branch I was given a ticket with a reference number for "collections". From the printout on the screen I was next in the queue. After 20 minutes I went to the front desk to ask why the "collections" queue was not moving and I was old that "the lady who did collections was on maternity leave so I had to wait until the service consultants were finished with their tickets" Second black mark for customer service. After 50 minutes I noticed the Branch Manager go into her office and asked her why I had to wait so long for a "collection". She went off to investigate and I was told "they" had been calling my number which was a blatant lie! Third black mark for customer service. Eventually more than an hour after getting to the branch I received my card. The envelope is still addressed to my old address which was changed 5 years ago!!!!!! However, it took me just another 5 minutes to cancel the card. By accepting poor customer service I would be contributing to the problem.....So good bye Standard Bank. You now have one less customer to treat badly.