LM
Lerato M
1 reviews | Active since Jun 2010
21 Nov 2019, 09:27
Waiting for card
I opened a Prestige account at Maponya Mall branch on 01 November 2019. The consultant who assisted me told me that I will get a call from the Prestige department to welcome me and to let me know when my card will be delivered to the branch. To date I have not received a call from anyone. I had to call the department and was told that my card is with the courier and that was on the 5th. I am very wary of moving my salary from the other bank to Standard bank now because of their customer service.
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Replies (3)
Standard Bank's replyOfficial
22 Nov 2019, 04:04Hello Lerato,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply22 Nov 2019, 04:04
Official
Hello Lerato,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
LM
Lerato M's updateReviewer Update
25 Nov 2019, 12:45No one has contacted me still.
LM
Lerato M's update25 Nov 2019, 12:45
Reviewer Update
No one has contacted me still.
Standard Bank's replyOfficial
26 Nov 2019, 10:54Dear Lerato
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply26 Nov 2019, 10:54
Official
Dear Lerato
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***