Waiting for cancelation figures

Dear Standard Bank Deceased Estates Department,

I hope this message finds you well.

I am writing to express my growing concern and frustration regarding the delay in receiving the cancellation figures I have been waiting for. All the required documents and relevant information were submitted to your department some time ago, and I have been under the impression that everything was in order. However, to date, I have not received the figures or any clear explanation for the delay.

This matter is of great importance to me, and the continued lack of progress is causing significant stress and inconvenience. I had considered coming to your offices in person to follow up, but unfortunately, I am wheelchair-bound, which makes travel and mobility extremely difficult. I therefore kindly request that this matter be treated with urgency and that I be kept informed of any outstanding issues that may be causing the delay.

If there are any further documents or information required from my side, please do not hesitate to inform me so I can assist immediately. Otherwise, I kindly request that the cancellation figures be processed and sent to me without any further delay.

Thank you for your attention and assistance in this matter. I look forward to your prompt response.