Waiting for assistance from standard for a month

Good day, I contacted standard bank in April to make arrangements during the lockdown for assistance with payments. I do understand they have large amounts of people contacting them daily, because it is impossible to get through to there call center to speak to a consultant. I did send an email through, and got a response, but require more information please. The last contact I received was on 29 April 2020 by email saying I would be sent the terms and conditions, it has not been sent to me yet, nor have I been credited my 2 months of debit orders/installments. I would like assistance from someone at standard bank as soon as possible, before the debit orders go off for June. It is impossible to get a hold of anyone at the call center. Thank you kindly