Waiting for 3 hour with no service

Standard bank springs mall is the bades and worst bank had to sit and wait 3 hour and than at 13:00 me and my wife been told we must go the bank needs to closes i will never do business with standard bank after that service and i you want to do a loan the bank show you away. Di jot even try to help or do a application. If you ask for a supervisor at the bank the supervisor at springs mall is real bad he do not want to help you as well