WAITING FOR 22MINUTES TO SPEAK TO A CONSULTANT ON THE PHONE

I absolutely find it f#*ing frustrating when you make an online payment with this useless bank and they send you an OTP via sms with a number to call in case you have a query and when you call that f#@*ing number they F#@*ING keep you listening to music for 22 minutes because they are experiencing high call volume. Employ more people. What a load of ****....keeping your customers (who pay their monthly bank charges) waiting for just over 22 minutes and still I didn't get to speak to a consultant BUT USED UP MY F*%$#@ING free minutes on my cell phone. Rather don't put any number to query. Rather tell people to email their complaints or queries. What's the point of offering something that you cannot see through. F*****ING USELESS!!!!! What bull....high call volume for more than 22 minutes...WHAT A LOAD OF NONSENSE