RN
Rishaladza N

1 reviews | Active since May 2015

12 Sept 2016, 15:14

Waiting feedback for more than 2 months regarding incorrect deposit

<p>In June 2016, someone was due to send me money to my account from a Capitec EFT. Unfortunately, this money was deposited into an incorrect Standard Bank account. I reported this at branch and asked if the money could be refunded to the Capitec account. I have consulted with branch, and have also tried to get hold of the relationship manager in charge of this Standard Bank account. To date I have not recieved feedback and I am unaware of what the bank is doing to resolve this. This is a huge sum of money and I really need for this to be refunded to me. This is really shocking for such a well-established and respected bank. What do I need to do to get Standard Bank to return this money?</p>

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Replies (3)
Standard Bank
Standard Bank's reply13 Sept 2016, 08:47
Official

Good day Rishaladza

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply14 Sept 2016, 15:18
Official

Good day Rishaladza

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply19 Sept 2016, 15:17
Official

Dear Rishaladza

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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