ZR
Zack R

1 reviews | Active since Oct 2010

01 Aug 2016, 13:04

Waiting and confused

<p>Good day,</p> <p> </p> <p>App**** for loan on 20 June and on 27 June Mpilo responded and notified me about oustanding documemts.I responded and again on 22 July resend them.</p> <p> </p> <p>Phoned and spoke to Warren who said it was with credit and ahud phone back after a week.Phoned again and this time spoke to Moosa whobin turn said it was with the contract dept and that I should expect a cal anytime.</p> <p> </p> <p>Today phoned and spoke to Hillian who said he was going to find whats going on.Can somebody please just tell me if my application was recieved and what the status is..How long does one need to wait just to get a response.The waiting is kiling me and dont know what is going on cos nobody is keeping me informed.</p> <p> </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply02 Aug 2016, 07:43
Official

Good day Zack

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply12 Aug 2016, 08:36
Official

Dear Zack

Thank you once again for your posting.

I refer to our email correspondence with each other and confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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