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shima S

1 reviews | Active since Apr 2017

09 Sept 2019, 15:43

Waiting an hour to be served in Enquiries

I am currently sitting at Standard Bank Eastgate and have been waiting to see someone at enquiries for an hour now. How on Earth can you treat your customers like this?

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Replies (2)
Standard Bank
Standard Bank's reply10 Sept 2019, 14:11
Official
Dear Dakini Shima

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply17 Sept 2019, 08:36
Official
Dear Dakini Shima

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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