Waiting a whole month for Standard Bank Merchant Services to return my money.

Hi,

I made a purchase at Samsung Clearwater for a television on the 11 October 2019, due to technical issues with the device, I returned the device and requested a refund. Samsung then had refunded me the amount of R7500 on the 9th December 2019 (which I have the proof from Samsung clearwater).

After many phones calls made to Standard Bank merchant services department, spoken to 3 different agents. The first agent Thabang Mansaoe (***) after the 3rd phone call advised that the debit and refund was done on the same day ****h October 2019), which obviously he did not do his research or investigation because he would've seen there has been no refund to my NEDBANK account.

Then spoken to another lady (unfortunately didn't get her name) she advised that there was no batch run from the 9th December 2019 which is why my refund was delayed. Spoken to another Lady, Zodwa, which advised that due to the public holidays (25th and 26th December) 2 weeks before those dates, is the reason why I haven't received my refund as yet. She further advised that I now had to wait a further 7 days to have the funds reflect back into my account.

Its been almost a month for a simple refund, this is totally unacceptable and having banking knowledge myself, there is no way that a refund can take a month to process, furthermore to say Standard Bank did not have a batch run for what could've have been 3 weeks is totally **** and a complete lie. I can't believe that I had to resort to this just to get MY MONEY.

Never have I been **** to and treated like such a fool, and all of this for my own money.