Waiting a month for my bank cards

Recently I app**** for Private banking and everything went well and I was accepted and everything. The only flaw is that everytime enquire about my bank cards, they tell me that there is a system problem and that they can't order a card. I understand that there can be system errors, but that is usually sorted out within a day or two. That doesn't take a whole month and still it is not sorted out. I then call the call centre and that friendly lady at the call centre says there is no problem with the system and that my cards haven't been ordered yet. It doesn't stop there... The private banker won't even contact me themselves and say there is a problem, but I have to contact them! Bad service. Another thing. The call centre lady said that the private banker WILL get back to me in 24 hours, but I'm still waiting... Does Standard bank private banking really care about their customers or not?