LM
Lengwadisang M

1 reviews | Active since Oct 2016

10 Oct 2016, 13:30

Waiting 7 days to be PAID out? I thought you said 3 working days!!!

<p>Dear Standard Bank</p> <p> </p> <p>So I recently needed funds urgently. So i app**** for a Standard Bank Personal Loan on Wednesday 5th October. It was around 1pm when I made an online application, nobody called me back, so aroynd 4pm I called the number they had shown on the screen from my application and I did a loan application online. It was approved and the ladysaid it will be paid out in two-three working days. Friday, 7th October, I called the ********** 2** number and spoke to a lady named Lavernhelga Jacobs whom told me my application has been put onb hold because of outstanding documents. Which is puzzling because the lady on wednesday should have mentioned to me that I need to send in my documents. So Friday morning I took my proof of residence document to the Hyde Park, JHB branch, and I was there for close to an hour with them trying to get hold of the online lady that helped me. Eventually they said my application is now with their admin department and will be paid out on Monday. Monday 12pm still no bank notification. I called Standard Bank again and they took me pillar to post again and the lady on the phone said my application had been processed only Monday morning and will be paid out Wednesday, 12th??? </p> <p> </p> <p>Which is really not fair. Because a personal loan is sort of an emergency loan. If i knew it would take this long I wouldnt even had bothered applying. I am really DISSAPOINTED with Standard Bank. I have been banking with you for over close to 20 years and I have never been this furious. As i wait for Wednesday.</p> <p> </p> <p>Regards,</p> <p>Mavis</p> <p> </p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply13 Oct 2016, 09:09
Official

Good day Lengwadisang Mashigo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply17 Oct 2016, 07:13
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply17 Oct 2016, 07:13
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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