waiting 6 Months Marketlink Statements

Item: Standard Bank
Rating: 2
Author: Martie M

I am still waiting for someone in this department or the Call Centre to respond to my 3 phone calls to them - after they escalated the request.

I have been struggling for the last 6 months to get my Market link statement. It is critical that I be able to provide my tax returns and cannot finalise this without getting my statements.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

25 Jun 2019, 06:08

Hello Martie

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support

Kind regards

Muhammed Asvat
Complaint Resolution Centre
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Standard Bank's reply25 Jun 2019, 06:08

Official

Standard Bank's replyOfficial

24 Jul 2019, 08:14

Dear Martie

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter is being addressed.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply24 Jul 2019, 08:14

Official