BW
Byron W
1 reviews | Active since Oct 2015
01 Sept 2020, 14:13
Waiting 5 days for Finance Application
I app**** for vehicle finance on 28 August and received reference number ***. I then sent an email on 31 August to *** to request feedback on my application and have yet to date received no response. I also contacted call center twice on 01 September and waited for over an hour on both occasions with no answer.
I would just like to know if i qualify for finance as i bank with standard bank and would like to have all my business with 1 institution.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Sept 2020, 15:19Dear Byron
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply01 Sept 2020, 15:19
Official
Dear Byron
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
BW
Byron W's updateReviewer Update
02 Sept 2020, 07:58Thank you for your response Standard Bank.
I am an easy person, I do not look to fight with organizations and institutions. All I wanted was a simply approve or decline and if approved what interest rate will I get. I have a bond, credit card, revolving credit plan, pure save and current account with you. I have been banking with you since 2008 and this is to date the worst experience I have had.
You "claim" to make purchasing a vehicle through finance hassle free... but if it takes this long just to get a response, what will this mean if I need to query anything in a year or two?
I really hope that I receive a proper response by today or i then need to look at taking my portfolio to a bank that puts the customer first.
Kind Regards
Byron
I am an easy person, I do not look to fight with organizations and institutions. All I wanted was a simply approve or decline and if approved what interest rate will I get. I have a bond, credit card, revolving credit plan, pure save and current account with you. I have been banking with you since 2008 and this is to date the worst experience I have had.
You "claim" to make purchasing a vehicle through finance hassle free... but if it takes this long just to get a response, what will this mean if I need to query anything in a year or two?
I really hope that I receive a proper response by today or i then need to look at taking my portfolio to a bank that puts the customer first.
Kind Regards
Byron
BW
Byron W's update02 Sept 2020, 07:58
Reviewer Update
Thank you for your response Standard Bank.
I am an easy person, I do not look to fight with organizations and institutions. All I wanted was a simply approve or decline and if approved what interest rate will I get. I have a bond, credit card, revolving credit plan, pure save and current account with you. I have been banking with you since 2008 and this is to date the worst experience I have had.
You "claim" to make purchasing a vehicle through finance hassle free... but if it takes this long just to get a response, what will this mean if I need to query anything in a year or two?
I really hope that I receive a proper response by today or i then need to look at taking my portfolio to a bank that puts the customer first.
Kind Regards
Byron
I am an easy person, I do not look to fight with organizations and institutions. All I wanted was a simply approve or decline and if approved what interest rate will I get. I have a bond, credit card, revolving credit plan, pure save and current account with you. I have been banking with you since 2008 and this is to date the worst experience I have had.
You "claim" to make purchasing a vehicle through finance hassle free... but if it takes this long just to get a response, what will this mean if I need to query anything in a year or two?
I really hope that I receive a proper response by today or i then need to look at taking my portfolio to a bank that puts the customer first.
Kind Regards
Byron