Waiting 5 days for debit order reversal

Good day<br> <br> I am very unhappy as I requested a debit order reversal on Saturday, it is Thursday and I am still waiting for the funds to be returned to my account. I went into the branch on saturday immediatly when the money was debited from my account, i wasnt given a reference number or anything. They advised it would take 48hours but i havent heard anything from the bank and there has been no action in my account.<br> <br> I called again today (Thursday) to find out what the hold up is and they had no record of the debit order reversal. They had to go through the whole process again and I am forced to wait until next week Tuesday due to public holidays. Other banks handle this matter immediatly with the money being reflected immediatly. I do not see why I have to wait almost 2 weeks in order to recieve my money back in my account, this is unacceptable, this is causing such turbulance in my life, I am being given any reason to stay with this bank, I am not being rewarded for my loyalty of almost 10 years<br> <br> Please advise on the way forward.