WAITING 4 MONTHS NOW FOR STD BANK INSURNACE TO COMPLETE MY CLAIM!!

STD Bank Insurance - are your employees possibly involved in ***** ?? Please investigate! There can be no explanation to this treatment from a large bank insurance company!

I have been waiting since December 2021 for the last part of my claim to be sorted. Before choosing STD Bank Insurance - please see all my previous complaints, which are now being IGNORED even by social media responders.

This was STD banks last Hello Peter reply below. They acknowledged that Trisha Daverain has acted *******ly and tried to ignore my queries and incomplete claim. I even had to get a company to quote myself as STD Bank has no company that can fix aircons in PMB area!! So that quote has been sent to many in STD Bank over 4 weeks ago now.

What you don't realize is that this aircon is used in an approved creche, and keeps 9 babies, under the age of 1 years old, cool in the extreme temperatures for their well-being. This is loss of Business and effecting babies in my care. But still STD Bank will not assist to finalize the claim.

STD bank themselves called me to ask me to copy them in on all correspondence because Trisha had closed my case without ever contacting me, and not completing the claim. I have all in writing and on Hello Peter. But still NO RESONSE from anyone at STD Insurance. Where is the Senior assigned to my case please?

I have had no call, zero emails and no RESOLUTION! See their response below - tomorrow I will explain the whole story again on Hello Peter - and again everyday thereafter, UNTIL some employee of STD Bank Insurance will complete my claim, which they openly admit is not completed as yet - since December 2021!!

Standard Bank Insurance's reply: 30 Mar 2022, 14:22

Dear Valued Client

We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.

Kind regards

Complaint Resolution Centre