Waiting 1hr 2min to be declined service

Summary of the service I received:<br> <br> 6 mins queuing to be registered on front desk.<br> 1 min to register on front desk.<br> 56 mins waiting for service.<br> 3 mins to be told I need to make an appointment and come again.<br> <br> 8 mins for me to refuse bad service.<br> <br> 8 mins to get the service I came for.<br> <br> 15 mins it me took to write this...<br> <br> In total: <br> 1hr 2min waiting to be declined service.<br> 4 mins attention given to decline me the service I came for.<br> <br> 23 mins of having to ask to be treated with the dignity I deserve.<br> <br> I only needed 8 mins of your time.<br> <br> Is this your normal way of serving customers?